New at Mercury

Customer-service assistants powered by AI, designed and operated by Mercury

We build and operate virtual assistants that support the customers of our partner brands, built on Anthropic's Claude API.

  • 2 assistants in production
  • Built on Claude (Anthropic)

At Mercury we combine our hosting, backup, disaster recovery, and NOC/SOC infrastructure with conversational AI solutions. Today we operate virtual assistants in production for two brands within the group, automatically handling top-up requests and customer support, and directing customers to the support team when further help is needed.

Use cases in production

Two brands, one conversational engine

In production

America Voice

Virtual customer-service assistant for America Voice. Automatically resolves top-up and first-line support inquiries, every day of the year.

  • Top-ups
  • Customer support
  • Available 24/7
In production

Pronto TopUp

Virtual customer-service assistant for Pronto TopUp. Handles top-up requests and first-line support, sharing the support team's phone number or WhatsApp link whenever a case calls for it.

  • Top-ups
  • Customer support
  • Direct support access
Benefits

Built for day-to-day customer-service operations

24/7 support

The assistants are available every day, at any hour, without depending on a human team's schedule.

Instant responses

Top-up and support questions are resolved right away, with no need for the customer to wait in a queue.

Easy access to the support team

When a request needs specialized attention, the assistant provides the support team's phone number or WhatsApp link so the customer can continue the conversation.

Built on Claude, by Anthropic

The America Voice and Pronto TopUp assistants are built on Anthropic's Claude API. This lets us offer natural, context-aware, and reliable conversations when supporting our customers.

Want an AI solution for your brand?

Reach out and let's talk about how Mercury can design and operate a virtual customer-service assistant for your operation.

Let's talk about your case

Tell us briefly what you need and our team will reach out to evaluate an AI solution tailored to your operation.

Contact Mercury
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